Tag Archives: municipal

Can negative feedback be positive?

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This Blog Post by Heidi Grant Halvorson  is worth checking out, as it debunks the notion that we should only give positive feedback. There is a classic scene in the movie “Meet the Fockers.”  In the movie, the lead character’s (Greg) father-in-law is stunned to find out that they make 9th place ribbons. He makes this discovery while perusing a shrine to Greg still maintained by Greg’s parents that feature a number of the mementos to mediocrity. I think it rather brilliantly illustrates the idea we should only encourage and never criticize. Criticism though is an important and necessary component of staff development, and understanding when to use each is important.

So what purpose does positive and negative feedback serve?  Positive feedback does help to increase staff commitment by enhancing their experience and boosting their confidence. Negative feedback is more explanatory as it provides feedback on where staff needs to spend place additional effort, as well as offering insight into how they might improve.

With that understanding, you can see that positive and negative feedback each serve a purpose. For an inexperienced staff member, positive feedback may help them to stay optimistic and comfortable given the challenges they are facing.  This added encouragement is something novices tend to need more than the seasoned pro. When you are dealing with an expert, and they essentially are looking for those opportunities for incremental improvement, it’s negative feedback or criticism that will help them achieve at the next level.

Keep this lesson in mind when trying to develop staff.  This isn’t second grade soccer, so we don’t have to hand out 9th place ribbons.  Negative feedback may be exactly what certain members of your team need to be on top of their game.

The Big Disconnect

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Once upon a time in a land far, far, away….Oh wait wrong fairly tale.  What am I talking about? The fact that not too long ago the provision ofr services in Michigan used to be a shared responsibility between state government and local government.  But, over the past decade or more what we have seen is a devolving of those responsibilities to primarily locals as the state has used nearly $5 billion meant for locals to fill its own budget hole.  As a result we’ve seen locals layoff police and fire personnel, close parks and libraries, and put off much need upgrades to important infrastructure such as local streets and sewers. At the same time, getting state government (governors and legislators) to come together on the need for additional revenues has been virtually impossible.  Take additional revenues to help fix our roads and bridges and support transit alternatives.  Even with federal dollars at stake, the legislature can’t seem to find a way to agree to something…anything that would bring such areas into the 21st century.

And yet, at the local level, residents are passing millage after millage to support any number of services.  As a matter of fact at the August election, 90% of all local millages were approved.  This included 100% of all public transit millage requests!   The story has been the same the past couple of years. In the August 2010 election, 86% of all millages were approved and in May of 2011 more than 80% were adopted.

So what’s the deal in the halls of Lansing or Washington?   Clearly, local voters are more than willing to support additional revenues for items when the case is made for specific services that add to our quality of life.  Lets just be sure that the next time we hear a state legislator say the public is against raising taxes to remind them of the reality.

Communication Breakdown

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I was reading a great post about communication the other day that really resonated with me.  The focus of it centered around the importance of intimacy. No, not that intimacy, that’s a different blog.  It was on the importance of intimacy as it relates to communication.  In short, the greater the distance between leaders and workers, the less likely you are to be aware of new ideas or problems on the front line.  It’s too easy to pull together a big group and declare victory as it relates to your internal communications.  If you are viewed as the person in the ivory tower,with the possible exception of your inner circle,  you can’t expect anyone to give it to you straight.  To be effective, communications need to be more personal and sincere.

They describe four techniques to help have more meaningful conversations:

1. To learn more, listen better.

2. To have a big impact, meet in a small group.

3. To build trust, show trust.

4. To be a better communicator, be who you are.

These are simple but effective ideas to help any leader get closer to their employee group, and improve the intimacy of their communication.   Check out the full Blog post for more information.